30 Day Money Back Guarantee

GreenbarnWeb offers a 30 day money back guarantee on ClickCartPro software. The following conditions apply to this 30 day money back offer:

1. Software Products: If you are not satisfied with software purchased directly from GreenbarnWeb, you have 30 days from the date of your purchase to request a refund in full for the purchase price of the software and/or software modules. At the time of your request, you will be required to delete the software from your webserver and delete any backup copies you may have created.You will also need to complete and sign a letter of destruction which will be sent to you when you request a refund.
   
2. Multi-License and Discounted Software Products: This guarantee does not cover software licensed under multi-license deals, or software purchased using a discount code at checkout. When purchasing a multi-license pack or using a discount code to receive additional savings on licenses, you forfeit your right to money back.
   
3. Service Items: This guarantee does not cover installation charges and/or technical support charges. Because these items require installer/developer time, these items are not refundable.
   
4. Third-Party Modules: This guarantee does not cover modules and/or applications and services provided by Kryptronic Certified Support Partners or other parties. Contact specific providers for any guarantees that they may offer.
   
5. Review the software license delivered with the software for warranty information.

Requests for refunds should be sent to info@clickcartpro.co.uk as a reply to the orginal order confirmation email you receive following your purchase. This requirement is for tracking purposes.


Delivery Information

Your software and software modules will be delivered via digital download via a link in your confirmation email. During normal business hours we aim to send your download link within 2 hours, outside normal business hours this can take up to 24 hours before your download link is sent.

Any services will be delivered normally within the 1 to 7 working days from placing your order, more information is given in the service description.

Prices

All prices quoted are strictly net and exclude Value Added Tax, which will be charged at the applicable rate at the date of invoice.

Whilst every effort will be made to maintain the prices, Greenbarn Consultants Ltd reserves the right to effect changes without prior notice at any time, although prices quoted at the time an order is placed shall remain fixed and certain as stated.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will be dealt with confidentially, and effectively.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site. If you wish, you may also send us a cheque. Cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.